Imagine making your patients not only healthier but also happier and more satisfied with their care!

Is this possible after a health event that led to a hospitalization? If we are honest, a hospitalization is an event not many patients handle easily. It can cause stress and emotional effects. Let’s face it; when a patient is about to be discharged from the hospital, they want to leave and go home as fast as they can! A common result of this transitions is a misunderstanding between patient and provider. More often than not, the patient will say “yes, I understand everything”, no matter what instructions they were given. By the time they need to start following the discharge plan, a lot of questions arise.

Just think, how great it would be to have a designated person helping your patients follow through the care plan. This will allow you as a provider and your clinical staff to spend more time with other patients who also need your attention, knowing that all your discharged patients are in good hands.

The recent Becker’s Hospital review article “Hospital-to-Home care program that includes direct phone calls increases patient engagement” provides insights on how follow-ups after discharge can increase understanding of care plans for patients. The article speaks on a study published by the Journal of the American College of Surgeons. This research was conducted from October 2015 to April 2016 and included a total of 212 patients that had complex abdominal surgeries. Patients were visited by nurses within 24 to 72 hours of the discharge and were called every 3-4 days afterwards. This transitional care program was ended when both patient and a nurse decided there was no need to follow-up. It seems to be obvious the correlation between a transitional program and patient engagement because of the amazing results: 83% of patients served through his program didn’t have to come back to the hospital within 30 days after discharge!

All this not only saved money to Hospitals and Doctors; patients also reported they were highly satisfied!

“Patients were so unbelievably happy to have someone that they could reach directly on the phone and they didn’t have to go through a phone tree,” said lead study author Sharon Weber, MD, FACS, professor and chief of the division of surgical oncology, department of surgery, University of Wisconsin School of Medicine and Public Health, Madison.

Would you be interested in achieving the same great results outlined in this study for your patient population?

The need for care coordination is self-evident. But of course obstacles are still present. The best approach to this care coordination is to combine people, process and technology. At A3i we excel in transitional care management!

We serve patients! To date, A3i has helped thousands of pre and post-operative patients in their journey to recovery. Our Patient Specialists contact patients conveniently, collect value information, and deliver said information to physicians in a timely manner. A3i’s call center has been certified as the first ever US Outsourcer Contact Center of Excellence by the prestigious and independent organization Benchmark Portal.

Our successful connection rate averages at ~80% and we exceed Medicare’s requirement on the 30 sec or less Average Speed to Answer (ASA) metric.

We receive many compliments and thank you cards from patients about how our Specialists make a significant difference in their lives and how our conversations play an important role on their road to recovery.

A3i’s multi-channel approach to connections includes a state of the art and convenient way to bridge the communication between patient and provider through our proprietary Mobile app and Web Portal. It is equipped with alerts and educational content that will facilitate patient compliance of provider care plans. With its secure method for data collection, you can be informed of your patient’s progress at any time.

Contact us today at info@a3inow.com or 877-234-1505 for more information on how we can partner seamlessly with you on effective and cost efficient Transitional Care Management.